privacy policy

At boboboo, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website boboboo.me or shop.boboboo.me, in accordance with the General Data Protection Regulation (GDPR) and other applicable European and local data protection laws.

1. Data Controller

The data controller responsible for your personal data is:

boboboo by Raquel Bonita Illustration | CVR: 41028947 | email: hi[@]boboboo.me

2. Information We Collect

We may collect and process the following personal data:

  • Contact Information: Name, email address, phone number, shipping and billing addresses.
  • Payment Information: Credit/debit card details, billing information (processed via secure third-party payment providers).
  • Technical Data: IP address, browser type, operating system, referring website, and browsing behavior.
  • Order Information: Details of products purchased, delivery information, and order history.
  • Communication Data: Any communication you send to us, including emails, customer service inquiries, or chat messages.

3. How We Use Your Data

We use your personal data for the following purposes:

  • Order Processing: To process and fulfill your orders, including managing payments, shipping, and returns.
  • Customer Service: To respond to your inquiries, provide support, and handle any issues related to your order or account.
  • Marketing Communications: With your consent, we may send you promotional emails or newsletters. You can opt out at any time by clicking the “unsubscribe” link in any email or by contacting us directly.
  • Improving Our Services: To analyze customer behavior and improve our website, products, and services.
  • Legal Obligations: To comply with legal requirements, such as tax or accounting regulations.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Performance of a Contract: Processing is necessary to fulfill your order and manage your relationship with us.
  • Consent: If you have provided your consent for marketing communications or other services.
  • Legitimate Interests: We may process your data for our legitimate business interests, such as improving our services and preventing fraud.
  • Legal Compliance: We may be required to process your data to comply with legal obligations.

5. Data Sharing

We do not sell or rent your personal data to third parties. However, we may share your data with the following categories of recipients:

  • Service Providers: Third-party companies who provide services such as payment processing, order fulfillment, delivery, IT services, and email marketing. These providers only have access to personal data necessary to perform their services and are required to keep your information confidential.
  • Legal Authorities: We may disclose your data to law enforcement, regulatory authorities, or other third parties if required by law, or to protect our legal rights.

6. International Data Transfers

If we transfer your personal data outside of the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your data, such as Standard Contractual Clauses approved by the European Commission or other legal mechanisms.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal, accounting, or reporting requirements. For example, we may retain your order history for tax purposes or to handle any returns or disputes.

8. Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete data.
  • Right to Erasure: You can request that we delete your data when it is no longer necessary for the purposes for which it was collected, or when you withdraw your consent.
  • Right to Restrict Processing: You can request that we limit the processing of your data in certain circumstances.
  • Right to Data Portability: You can request a copy of your data in a structured, machine-readable format, or request that we transfer your data to another controller.
  • Right to Object: You can object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: If you have given consent for data processing, you can withdraw it at any time.

To exercise your rights, please contact us at [email address].

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, provide personalized content, and analyze website traffic. You can control your cookie preferences through your browser settings. For more information, please refer to our [Cookie Policy].

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page, and if they are significant, we will notify you via email or a prominent notice on our website.

12. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

boboboo by Raquel Bonita Illustration | CVR: 41028947 | email: hi[@]boboboo.me

If you believe your data has been handled incorrectly, you have the right to lodge a complaint with your local data protection authority or the Danish Data Protection Agency (Datatilsynet).